The Aftercare Platform
The Procedure Ends.
The Relationship Shouldn't.
Send every patient home with your clinic in their pocket.
HIPAA compliant · BAA on signup · encrypted at rest and in transit
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The Procedure Ends.
5×
Cheaper to bring a patient back than to acquire a new one. RevenueWell, dental reactivation analysis.
156%
More consultation requests for clinics with 4.5+ stars and 50+ reviews. Decisions in Dentistry, 2025.
75%
Into recovery is when QR Rx sends the review request, timed to the peak-end moment patients remember. Peak-end rule, Kahneman & Redelmeier.
What QR Rx is
The Aftercare Platform.
Every private specialty practice has a CRM, a PMS, a website, and a Yelp listing. None of them own the recovery window. That window is where the patient decides if they will refer you, review you, return to you, or quietly never come back. QR Rx is the first platform built around that window, not bolted on after the fact.
Patient first
No app, no account. Scan, PIN, DOB. The lowest-friction patient surface in healthcare software.
Clinician owned
You verify the answers. You set the protocols. You own the brand voice every touchpoint speaks in.
Outcome anchored
Every plan, every Cura answer, every reactivation feeds the Recovery Outcomes Dataset. Network effects compound.
See it in action
Care plan creation to patient phone in 20 seconds.
Watch a full plan land on a patient's lock screen, from chart to QR, in real time.
The platform
One system. Six surfaces. Every part of the recovery window.
QR Rx is not a digital handout. It is the operating layer between the last visit and the patient's next interaction with your practice.
Branded recovery portal
Day-aware patient view that knows where they are in recovery. Step check-offs, dose reminders, symptom logs flowing back to your dashboard, and share-with-family built in. Opens with QR + PIN + DOB. No app, no account.
Patient surface
Cura, the patient assistant
Procedure-aware Q&A grounded in your verified protocols and a cross-clinic knowledge base. Answers in seconds. Escalates when it should.
Staff hours saved
Peak-end review capture
Fires the review prompt at 75% of recovery, where psychology research says satisfaction peaks. The right moment, every time.
Marketing channel
52 languages, one tap
Searchable picker with native scripts (中文, 日本語, ภาษาไทย, العربية). Care plan steps, dose schedules, and milestones translate in seconds. No separate Spanish version to maintain.
Patient reach
Recovery outcomes dataset
Anonymized recovery trajectories per procedure across every clinic on the platform. Benchmarks your outcomes. Powers reassurance copy.
The moat
Reactivation loops
3, 6, and 12-month touchpoints land in the patient inbox automatically with your brand voice. Retention without a CRM rebuild.
Retention engine
✦Introducing Cura
The patient assistant your front desk does not have time to be. Meet Cura.
Cura is the AI layer of QR Rx. It answers the questions your team gets twenty times a day, in the patient's own language, using your verified protocols and a cross-clinic knowledge base no competitor can replicate.
Grounded in your clinicPulls from your verified FAQ first. Falls back to the cross-clinic knowledge base. Never invents a medication.
Knows the recovery windowProcedure-aware, day-aware. A day-3 question gets a day-3 answer.
Escalates when it shouldA patient still hurting days after their procedure surfaces on your dashboard for a closer look.
Handles 4 of every 5 questionsCura answers most 'is this normal' calls before they reach your phone. Verified responses, not guesses.
Cura · Lume Aesthetics
Day 4 of recovery · Lip filler
Is it normal that one side of my lip is more swollen than the other?
Asymmetric swelling on day 4 is typical. Most patients see it peak around days 2 to 4, then resolve by day 7 to 10. If the swelling is hot, hard, or getting worse, message your provider.Verified by 12 clinical teams
Can I book a follow-up consult?
Of course. A few quick details and I'll send it to Lume's front desk.
Book a consult · Lume Aesthetics
Sent securely. Front desk confirms within 1 business day.
Follow-up
New treatment
Name Jordan
Phone (415) 555-0142
Preferred time Tuesday · 2:30 PM
How it works
Five touchpoints that turn one visit into a relationship.
Every step is branded. Every step writes to your dataset. Every step is one less question your team has to answer.
01
Send
Clinician picks a template, hits send. Plan lands on the patient's phone in 14 seconds.
Day 0 · in clinic
02
Scan
Patient scans the QR, types PIN and DOB. Sees a clinic-branded plan. No app, no account.
Day 0 · parking lot
03
Engage
Cura answers questions in real time. When a patient reports something worrisome, it surfaces to your dashboard for a closer look.
Day 1 to 14 · home
04
Review
Review prompt fires at 75% of recovery, the peak-end moment. The right window for a 5-star.
75% of recovery
05
Retain
3, 6, and 12-month reactivation touches in your brand voice. Recovery becomes retention.
Month 3 to 12
Specialty templates
Curated starter packs for every cash-pay vertical.
Six to ten template recovery plans per specialty, drafted by clinicians, ready on first login. Edit once, send to every patient.
Compared to what you have
QR Rx vs. the patchwork stack.
Most clinics run aftercare across email templates, a CRM, a review tool, and a clipboard. Here is what each layer costs you in time, leakage, and missed revenue.
| Email + clipboard | Generic CRM | QR Rx | |
|---|---|---|---|
| Branded recovery plan | Static PDF | Generic email | Day-aware, procedure-aware |
| Patient Q&A | Front desk call | FAQ page | Cura, 24/7, clinic-verified |
| Review timing | At discharge | Manual SMS | 75% of recovery (peak-end) |
| Outcomes data | None | None | Cross-clinic benchmarks |
| Team seats | Per-seat pricing | Per-seat pricing | 5 included, then $29/mo |
| HIPAA + BAA | DIY | Sometimes | By architecture |
Comparison reflects the typical stack a cash-pay specialty practice runs today. Tool capabilities vary; check each vendor for current feature set.
The evidence
Structured aftercare isn't a nicety. It's where outcomes and retention are decided.
The days after a procedure are when patients forget instructions, drift from the plan, and quietly decide whether to come back. The literature on recall, adherence, and retention is consistent, and it points to the same intervention: timely, structured follow-up.
40–80%1
of the medical information a patient is given is forgotten almost immediately, and nearly half of what they do retain is recalled incorrectly.
78%2
of patients leave with an incomplete understanding of their care and discharge instructions, and most don't realize it.
30–85%3
more profit follows from improving customer retention by just 5%. Retention compounds, and the post-procedure window is where it's kept or lost.
Why it works
A day-aware care plan closes the recall gap, the patient has the right instruction at the right stage instead of a sheet they lost on day one. It keeps them engaged through the window where complications actually appear, and it gives your team a record of who is on track and who isn't, without anyone making a single phone call.
Clinical proof point
It reads what the patient reports, and flags your team
When a patient checks in with a symptom, the system recognizes whether it matches a known warning pattern for that procedure at that stage, and quietly surfaces them to your in-app inbox with a short, clinic-facing reason. It is a heads-up, not a diagnosis, connecting the dots so your team decides the next move, before it becomes an after-hours call.
Non-diagnostic by design. The clinic always decides.
Sources
- 1.Kessels RPC. Patients' memory for medical information. J R Soc Med. 2003;96(5):219–222.
- 2.Engel KG, Heisler M, Smith DM, et al. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand? Ann Emerg Med. 2009;53(4):454–461.
- 3.Reichheld FF, Sasser WE. Zero Defections: Quality Comes to Services. Harvard Business Review. 1990;68(5):105–111.
ROI Calculator
See what QR Rx is worth to your practice.
Adjust the numbers. Watch the math.
40
$2,500
$
12-Month ROI
25.7xon annual QR Rx cost
Annual revenue gain
$72,500rebookings × your average procedure value
Rebookings / yr
296 in 100 procedures, driven by aftercare touchpoints
Staff time saved
120 hrs$4,200 saved at $35/hr · 15 min per patient deflected by Cura
Annual QR Rx cost$2,990
Modeled estimate. Conservative assumptions: 6 in 100 procedures convert to a rebooking via aftercare touchpoints, 15 min saved per patient on deflected callbacks, $35/hr staff cost. Industry comparables run higher: aesthetic loyalty programs see 20-30% repeat-visit lift, dental recall reminder systems see 15-25%, reactivation email campaigns see 3-8% per send compounded across touchpoints. Your numbers will vary by specialty and implementation.
Simple, Transparent Pricing
Start with a 30-day free trial. Cancel anytime before day 30 and you will not be charged. One plan, scaled to your practice.
Platform
Branded recovery plans, AI patient assistant, and reactivation loops. Scale by location and team seat.
$299/ month
1 location · 5 team seats
1
125+
Base (1 location, 5 team seats)$299
5
5 included75+
Included (5 seats with base)$0
Each user should have their own seat. Shared accounts compromise HIPAA audit logs.
5 seats included
Unlimited care plans
- Unlimited care plans
- 5 team seats included (add more at $29/mo each)
- 1 location included (add more at $149/mo each)
- One-scan QR access, no app for patients
- Your branding on every patient touchpoint
- Care plans by email and text
- AI answers patient questions 24/7
- Translation in 52 languages
- Daily check-ins + adherence tracking
- Google review prompts at peak recovery
- Reactivation reminders at 3, 6, and 12 months
- Connects to your EHR and practice software
- Patient self-intake page + automatic scheduler sync
- HIPAA audit logs
30-day free trial · Cancel anytime before day 30 to avoid charges
Enterprise
Built for DSOs, multi-specialty groups, and PE-backed networks.
15+locations
For networks that have outgrown self-serve.
Unlimited everything
Enterprise-grade auth
- Everything in Platform, plus:
- SSO available on request (Okta, Azure AD, SAML)
- Dedicated clinic subdomain available on request
- Multi-location rollup analytics available on request
- Priority support with dedicated success manager
- Annual invoicing & PO support
- Custom portal built
- 50+ locations
Book a 30-min call. We'll tailor a quote to your network.
All plans include unlimited care plans, 5 team seats, and HIPAA-compliant infrastructure. Annual billing saves you 2 months at every location and seat count. Prices in USD.
Security
HIPAA compliant by architecture, not by checkbox.
Patient data encrypted in transit (TLS 1.3) and at rest (AES 256). BAAs on file with every infrastructure vendor that touches PHI. Audit logged on every API request. Patient verification through QR plus 6-digit PIN plus DOB, no account creation.
HIPAABAA on fileSMART on FHIRAES 256 at restTLS 1.3 in transitJWT + OAuth